Returns & Exchanges
At Alquema, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is unworn and unwashed.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing