Frequently Asked Questions
Everything you need to know about shopping with Alquema
What shipping options do you offer?
We provide standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all items in their original, unworn condition with tags attached. Please visit our returns portal to initiate a domestic or international return.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
Alquema accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Alquema products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of purchase by contacting our customer service team.